After-Sales Policy

Welcome to La Lunar Printing Inc. We are committed to delivering high-quality printing services and providing fair after-sales support so you can order with confidence.

Quality Assurance

If you notice a clear quality issue with your prints, please contact our customer service team within 2 days of receiving your order. Provide photos of the issue so we can verify the cause. Depending on the situation, we may arrange a refund, reprint, or replacement.

What to provide:

  1. 2–3 photos of the      defective product (taken from different angles).

  2. Order number and a brief      description of the issue, sent to our support email or WeChat.

  • Customer Service Email: info@lunarprint.ca

  • Customer Service WeChat:      lunarprinting

Shipping Issues

If you notice damage to the packaging or products at the time of delivery, please contact us immediately so we can resolve the issue.

Exclusions from Returns & Reprints

To protect both parties’ rights, the following cases are not eligible for returns or reprints and cannot be used as grounds for withholding payment:

  • Color tolerance: Variations within ±10%      are considered normal. Repeat orders of the same file may also show      differences.

  • Rich black (CMYK 4-color      black):      May result in slight misregistration or ghosting, which is not grounds for      return.

  • Cutting and finishing      tolerances:      Minor deviations of 1–2 mm in trimming, spot UV, or lamination are      within industry standards.

  • Special processes: Die cutting, foiling,      numbering, perforation, scoring, and folding may cause up to 3–5%      production loss, which is considered acceptable.

  • Late claims: Issues reported more      than 2 days after receipt of the order.

  • File-related issues: Errors in layout,      low-resolution images (<300 DPI), or mistakes in customer-supplied      artwork.

  • Storage issues after      delivery:      Moisture, staining, or damage caused after the order has been received.

  • Shipping delays: We ship on time, but      delays caused by couriers or logistics providers are beyond our control.

📌 Note:
While we do our best to minimize errors and delays, slight variations in printing and shipping are part of industry norms. If your project requires exact color matching or precision finishing, please consult us for a custom production option before placing your order.

售后政策

欢迎来到 La Lunar Printing Inc.。我们致力于为客户提供高质量的印刷服务，并提供合理的售后保障，让您下单更安心。

质量保障

若您在收到印品后发现存在质量问题，请在 收货后 2 天内 联系客服，并提供相关图片。我们会尽快核实并判定责任，根据情况为您安排退款、补印或重印。

需提供的资料：

  1. 问题产品的      2–3 张照片（不同角度）。

  2. 将照片、订单编号及问题描述发送至客服邮箱或微信。

  • 客服邮箱：info@lunarprint.ca

  • 客服微信：lunarprinting

运输问题

若收货时发现包装或印品损坏，请立即联系网站客服人员处理。

不适用退换货的情况

以下情形不在退换范围内，亦不得作为拒收或拒付货款的理由：

  • 色差：印刷色差在 ±10% 内属正常；同一文件二次印刷也可能有差异。

  • 四色黑      (Rich Black)：可能出现轻微套印不准或背印，恕不作为退换依据。

  • 裁切及后加工误差：裁切、覆膜、局部 UV 等存在 1–2 mm 的误差属正常。

  • 特殊工艺损耗：模切、烫金/银、编号、撕线、压痕、折页等会有约      3–5% 损耗。

  • 逾期反馈：超过收货后 2 天 未反馈。

  • 文件问题：因客户稿件错误、图片分辨率不足 300DPI等导致的质量问题。

  • 收货后存放不当：如受潮、污染、染色等。

  • 物流延误：我方按时发货，因物流公司原因延迟不在补偿范围内。

📌 说明：
我们会尽最大努力保障印刷质量与交付时间，但印刷工艺及运输中存在的合理误差属行业惯例。如对色彩或精度有严格要求，请在下单前联系客服选择专版或定制方案。


  • 印刷色差值「±10%」内均属正常合理范围，同一文件加印亦难避免。
  • 四色黑容易造成套印不准或背印，恕不得以此作为退换货理由。
  • 裁切、局部上光或后加工，约有1~2mm的误差值，均属正常合理范围。
  • 后加工：如模切、烫金/银、流水号、撕断线、压线、折纸等加工后，印刷品约有3~5%损耗，数量若有短缺属正常合理作业结果。
  • 超过退换货期限(收到货2日内)。
  • 非La Lunar Printing Inc.原因造成的产品质量不良，包括：非La Lunar Printing Inc.原因造成的印刷稿版式或文字有错误、图片精度未达到300dpi等。
  • 产品签收后产生的受潮、染色等。
  • La Lunar Printing Inc.准时出货，但因物流公司原因造成货物晚到。